Patient Experience

Care built around dignity and clarity

What patients should expect from the Emabal care experience.

Our commitment

Whole-person care, not rushed treatment

Emabal’s care model considers the patient’s clinical needs, emotional wellbeing and family support through treatment and recovery.

Clear explanations before treatment starts

Family-centred support during recovery

Prevention and early detection at the centre of care

Respectful communication with patients and relatives

In their words

What patients say about us

These are verified reviews left by patients on our Google Business profile — in their own words, about the care they received at Emabal.

Five-star patient reviews

Shared on Google

Attentive nursingStrong customer serviceQuality of carePatients feel at ease
Quality of care
“Their service is top notch. They have proven to me that Nigeria still has great hospitals. I strongly recommend Emabal Hospitals.”

Treated at Emabal and felt the standard of care matched the best hospitals in the country.

IA

Ifedayo Adedayo

Verified Google review · July 2023

Returning patient
“One of the best hospitals experience-wise for someone like me that frequently visits the hospital because of my health issues. Thank you.”

A long-term patient managing an ongoing health condition with us.

AA

Adepoju Adeyemi

Verified Google review · December 2022

Nursing & service
“The customer service is 100. Very unlike Nigerian hospitals. The nurses are very concerned and caring.”

Singled out the attentiveness of our nursing team and front-desk care.

AA

Adetola Ayobami

Verified Google review · December 2022

Comfort & care
“The attention paid to me made me comfortable, and the customer service is great.”

Highlighted feeling at ease throughout the visit.

FE

Folly Ekwe

Verified Google review · December 2022

Read more reviews on Google

Reviews are published by patients on Google; quotes are shown as written, with only minor typo fixes.